Support
How does Remove ads work?
Penguin Pipe is free. Now and then, between runs, it shows an ad; never during a run. A one-time purchase, Remove ads, takes the ads away for good. To buy it, open Settings in the game and tap Remove ads. It is a single purchase with no subscription, and the ads do not come back.
How do I restore Remove ads?
Open Settings and tap Restore purchases. Remove ads also comes back by itself when you reinstall the game or sign in on a new device with the same Apple ID, so you should not need to do anything. If a purchase is waiting for approval (Ask to Buy), the ads go as soon as it is approved.
Where is my progress saved?
Your records, stars, Locker items, Daily progress and settings are saved on your device only. Deleting the game deletes them (your device's own backup may bring them back when you reinstall). Remove ads is the exception: it belongs to your Apple ID, so it comes back automatically.
Does the game need the internet?
No. Every mode, record and Locker item works offline. The only things that use the network are the ads and the Remove ads purchase.
How do I contact support?
Write to penguinpipegame@gmail.com. Please say which phone and iOS version you have and what happened.